Who helps us. And where.
ombra uses as few other services as it can. Here you see which, for what and where.
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Ce document est la traduction anglaise d’un original néerlandais, qui prévaut en cas de divergence. Lire l’original néerlandais.
For your clients’ data
This sub-processor processes your clients’ data for ombra. That is annex C of the data processing agreement.
| Sub-processor | For what | Where |
|---|---|---|
| Microsoft Ireland Operations Ltd. (Microsoft Azure) | Hosting ombra: the app, the database, documents, keys and logs, the malware scan of uploads and secure access (Azure Front Door with a firewall). | Ireland (Microsoft Azure North Europe), with a copy of the database backups in the Netherlands (Microsoft Azure West Europe). Connections arrive at Microsoft’s nearest point of presence. |
Microsoft is part of an American group and may work outside the EU for certain support and security. The safeguards for that transfer are in article 8 of the data processing agreement. How we deal with requests from authorities, you can read under Security.
For our own work
We use these services for ombra itself. They receive no records. If someone e-mails us themselves, that message is in our mailbox.
| Service | For what | Where |
|---|---|---|
| Microsoft (Azure Communication Services) | Sign-in codes by e-mail, from account@notify.ombracare.com. No open or click tracking. | Europe |
| Microsoft 365 (Exchange Online) | Our mailboxes: support@, privacy@, security@ and hello@ombracare.com. | European Union |
| Cloudflare | The domain names (DNS) of ombracare.com. Sees no content. | Worldwide |
So never put client data in a mail to us.
What you connect yourself
If you connect your calendar or mail, you use your own account with Google or Microsoft. These are not sub-processors of ombra: your agreements with that service apply. ombra fetches data from it in your name and sends mail with it.
| Service | What you connect | What ombra may do |
|---|---|---|
| Google Calendar and Gmail | Reading your calendars. With mail access, also reading and sending your mail. | |
| Microsoft | Outlook and the Microsoft 365 calendar | Reading your calendars. With mail access, also reading and sending your mail. |
Where those services process your data depends on your account and your subscription. A personal Gmail or Outlook.com account does not automatically offer the same agreements as a business account: check that before you process client data with it. Which data ombra keeps from a connection, you can read in the privacy statement.
When something changes
We e-mail you about a new or different sub-processor at least 30 days before it starts work. You do not need to sign up for anything for this: we e-mail your account’s address. If you have a well-founded reason to object, we look for a solution together. If that does not work, you may cancel free of charge. That is what the data processing agreement says.